What happens if a package is seized by customs?

In case of seizure we can only reship the products once free of charge to a new shipping address! We don’t reship any orders in any cases to Australia, Canada, South Korea, New Zealand, Norway, Denmark, Finland, Sweden. These countries have very rough Customs which caused lower success rate of arrival so we can’t guarantee […]

How do I change my shipping address?

You can change your shipping address if your order hasn’t been paid yet. You can also contact us by opening a ticket and we will change the shipping address for you.

How do I track the status of my order?

You will get an email confirmation that your order is completed, the mail will include the tracking number with the link to the tracking page. Also you can track your order by viewing your order in your account.

My ordered is cancelled but I’ve sent the payment

In this case you should provide the Transaction ID (HASH). You can find it in your wallet by viewing the transaction in Block Explorer. It seems there is a difference in price and the system didn’t detect your payment.

I placed my order! When will it be shipped?

All orders are shipped out within 1-7 business days. Please accept our apologies for the shipping delay. Because of restrictions and regulations caused by “Pandemia” it takes longer than usual for the package to be shipped out. But definitely nothing for you to worry about, you’ll receive what you have paid for. Hope on your patience […]

Where do you ship from?

We ship from different warehouses around the world. Check our warehouses at https://iron-daddy.to/product-category/brands/

How much is shipping?

Please Note: We are shipping from different warehouses around the world. Each warehouse has a separate shipping cost. We would advise you to order from the same warehouse to avoid multiple shipping costs. To find out more information about shipping like order processing time and ETA for each warehouse, click on Brands & Warehouses and open each warehouse page.

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